Thank you for shopping with Strive Wear! We hope you are delighted with your purchase. However, if you are not completely satisfied, we offer a return policy to ensure you are happy with your activewear clothing. Please review our return policy below.
1. Eligibility for Returns
1.1 Return Window: You can return items within 30 days from the date of delivery. Items returned after this period will not be accepted.
1.2 Condition of Items: To be eligible for a return, items must be:
- In their original condition, unwashed, and unworn.
- With all original tags and packaging intact.
- Free from any stains, odours, or damage.
1.3 Non-Returnable Items: The following items are not eligible for return:
- Items marked as final sale or clearance.
2. How to Return Items
2.1 Requesting a Return: To initiate a return, please contact us with your order number and details of the items you wish to return. We will provide you with a return authorization and instructions.
2.2 Return Shipping:
Return Shipping Costs: You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
2.3 Packaging: Please ensure that returned items are securely packaged to avoid damage during transit. Use a trackable shipping service or purchase shipping insurance to guarantee that we receive your returned items.
3. Processing Returns
3.1 Inspection: Upon receipt of your returned item, we will inspect it to ensure it meets our return criteria. We reserve the right to refuse returns that do not meet these criteria.
3.2 Refunds: Once your return is approved, we will process a refund to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card issuer.
3.3 Exchanges: If you would like to exchange an item for a different size or colour, please contact us to check availability and arrange the exchange. Exchanges are subject to stock availability.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt with details and photographs of the issue. We will provide you with instructions for returning the defective item and arrange for a replacement or refund.
5. Order Errors
If we have made an error with your order (e.g., incorrect item or size), please contact us as soon as possible. We will arrange for a return of the incorrect item and provide you with the correct item or issue a refund.
6. Changes to the Return Policy
We may update this Return Policy from time to time. Changes will be posted on our Website, and the effective date will be indicated. Your continued use of our Website and services following any changes constitutes your acceptance of the updated policy.